Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including your name, email address, and content you create on the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process payments and subscriptions
• Send you transactional emails (story delivery, authentication)
• Communicate with you about updates and features
• Prevent fraud and abuse

3. Email Communications

We send two types of emails:

• Transactional emails (stories@opuss.com): Story delivery to subscribers, authentication, and payment receipts
• Marketing emails (hello@opuss.com): Platform updates and recommendations (opt-in only)

You can unsubscribe from individual writer subscriptions at any time. Marketing emails require separate opt-in.

4. Payment Information

Payment processing is handled by Stripe. We do not store your credit card information on our servers. Please refer to Stripe's privacy policy for information on how they handle your payment data.

5. Data Sharing

We do not sell your personal information. We may share your information with service providers who help us operate our platform (email delivery, payment processing, hosting).

6. Your Rights Under GDPR

You have the right to:

• Access your personal data - View what information we have about you
• Correct inaccurate data - Update your profile information at any time
• Export your data - Request a copy of your data (contact privacy@opuss.com)
• Opt out of marketing communications - Manage email preferences in your account settings
• Delete your account and data - See details below

7. Delete Your Account & Data

You have the right to request deletion of your personal data at any time under GDPR Article 17 ("Right to Erasure"). We provide two methods for account deletion:

Self-Service Deletion (If You Have Email Access)

You can permanently delete your account and all associated data directly from your Profile Settings page under "Danger Zone". This action:

• Permanently deletes your account and all personal information
• Removes your stories and comments (anonymized as [deleted user])
• Cancels all subscriptions and follows
• Removes tracking data, analytics, and activity logs
• Deletes your data from external services (Stripe, email providers, storage)
• Cannot be undone or reversed - once deleted, your data is permanently removed

Manual Deletion Request (If You Lost Email Access)

If you no longer have access to the email address associated with your account, you can submit an Account Deletion Request through our support form at privacy@opuss.com. To verify your identity, you'll need to provide:

• Your username
• Your full name (as registered on the account)
• The email address originally used to create the account

Our support team will respond within 7-14 business days. We may request additional verification information to ensure account security. Under GDPR, we will complete your deletion request within 30 days.

Data Retention After Deletion

Most data is deleted immediately. Some records are retained for legal compliance:

• Audit logs: 7 years (fraud prevention, legal disputes)
• Financial records in Stripe: 7 years (tax law requirements)
• Anonymized account records: Retained for database integrity (all identifiable information removed)

These retention periods are allowed under GDPR Article 17(3)(e) for "compliance with legal obligation" and Article 17(3)(f) for "establishment, exercise or defence of legal claims".

For questions about data deletion, contact privacy@opuss.com.

8. Cookies

We use cookies to maintain your session and improve your experience on the platform. You can control cookies through your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

10. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Your subscription to a writer's stories constitutes "performance of contract" under GDPR Article 6(1)(b).

11. Contact

For privacy-related questions or to exercise your rights, please contact us at privacy@opuss.com.